Frequently asked questions
What is WIIP's return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, we offer a 30-day return policy on unopened products. Please contact our customer service for assistance with returns.
Can I make changes to my order?
Please contact us as soon as possible if you need to make changes to your order. If the order has already been processed or shipped, changes may no longer be possible and you may need to request a return once it arrives.
How do I track my order?
Once your order has been shipped, you’ll receive a confirmation email with a tracking number.
When will I get my order?
We will aim to process and ship out your order within 1-2 business days.
Once your order has shipped, you will receive an email with further information.
Delivery times vary depending on your location.
Our products are made and shipped directly from New Zealand.
Where are your products manufactured?
All our products are locally manufactured and packed here in New Zealand, ensuring quality and authenticity.
